Policies
Rock Steady Kennel & Supplies is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at rocksteadykennel@hotmail.com.
Our contact details:
Mark Shoff
Rock Steady Kennel and Supplies
252 Blake Rd.
Blossburg, PA 16912
570-638-2311
www.rocksteadykennelandsupplies.com
rocksteadykennel@hotmail.com
*For store items purchased by Pennsylvania residents, we must charge Pennsylvania sales tax of 6 percent.
Shipping And Handling
We try to use USPS first class mail for most items – it’s cheapest and often fastest to rural areas. U.S. customers have the option of upgrading to Priority Mail. International customers receive products via USPS Global Priority Mail or First Class. Delivery Schedule We deliver your order right away. We will normally send your order to you the same business day . International orders are generally received in under 10 days.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security
We chose Secure Pay as our online checkout because it is very secure and accepts different types of payments than are typical on a small business website. That also means we never see your credit card data – it stays safely encrypted on the Secure Pay servers. Secure Pay uses 128-bit encryption to secure each transaction.
Guarantee
We guarantee your satisfaction. All of our products come with a 30-day no quibble guarantee.
Privacy Policy
Rock Steady Kennel and Supplies does not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to:
- Take and fulfill customer orders
- Administer and enhance the site and service
- Only disclose information to third-parties for goods delivery purposes
Returns Policy
If there is ever a problem with your order or a mistake please let us know immediately. We want your business again and want to correct any problems right away.
Puppy Deposit Policy
The $200.00 deposit for puppies is non-refundable unless the requested sex and color of the puppy does not become available. If the requested puppy does not become available the customer will have the option to choose a puppy from another upcoming litter or get their deposit back.
Puppy Delivery
We also offer ground shipping for your new puppy if you are too far away or can’t get away to pick him up. Contact us for details and pricing info.